You know homebuyers. They always have lots of questions. And not only just for you but they want to know about the products you used in their home. Below are many of the questions we get on a regular basis about the warranty you are providing with the homes you build. We just thought you should know in case any of these questions come up in your own conversations with your customers.  If you need more information, don’t hesitate to give us a call.

What is the value of an RWC warranty to my homebuyers?
- An RWC warranty provides insured, written coverage on various items for a specific period of time.
- Third party assistance to resolve customer service issues is available under all of our programs.
- Homeowners receive a clearly written warranty document spelling out exactly what is and is not covered.
- The resale value of your buyer’s home is increased when our warranty is transferred to the next owner.
- Homeowners have assurance that assistance is available if a covered item is defective.
- Builders wishing to use RWC or an Affiliate’s warranty must demonstrate technical competence, financial stability and ethical business dealings with their customers. Knowing that your builder is a member of one of our programs is assurance that these standards have been met or exceeded.
- The average cost to repair a structural failure exceeds $30,000. Having a warranty in place means that covered structural components will be repaired without causing you or your homeowner serious financial hardship.
- There is a greater likelihood of a major structural defect developing in a home than there is a fire which causes major damage. Homeowners probably have insurance to protect against fire damage. Why not be protected from structural failures as well?

What exactly is covered under my warranty?
RWC and Affiliates have over 75 different warranty options. So the answer to this question depends on which warranty was placed on the home. Coverage varies depending on the program selected by the Builder and the state in which the home is located. Refer to the warranty book received at closing for exact coverage and warranty terms.

How does a homeowner start the claims process?
The specific procedures to address a potential defect in a home are spelled out in the warranty book. The homeowner must send written documentation either by email to RWC at warranty.resolution@rwcwarranty.com or via certified mail, return receipt requested in order to initiate this process. We do not accept telephone or fax requests at this time.

What are mediation and arbitration?
RWC knows that, in the majority of cases, the root of many disputes is the lack of communication between a builder and a homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners.

Arbitration is a formal process conducted by an independent, neutral arbitrator to resolve disputes between two or more parties. In the case of our warranty programs, RWC uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties, including the homeowner as well as the builder.

Your buyer has questions about the paperwork received regarding their home’s enrollment (duplicate book, incorrect information on Application for Warranty, etc). How do they contact RWC?
For questions regarding the Application for Warranty Form or any other Enrollment Paperwork issue, the homeowner may contact our main office at 717-561-4480 or click here and fill out our information request form.

The last couple decades have seen dramatic changes in the relationship between builders and their customers. A generation ago construction defect litigation rarely affected builders. In many jurisdictions, the old legal maxim caveat emptor, or “let the buyer beware”, applied to the sale of new homes. Twenty-first-century American society has turned that principle on its head. A more accurate watchword in these times is caveat builder or “let the builder beware” of litigious homeowners and plaintiffs' attorneys bent on making a lucrative monetary recovery in court for every perceived defect in every new home.

Residential construction litigation has increased in frequency and expense dramatically in the past two decades and exponentially in the past few years. Homeowners recover hundreds of millions of dollars from builders every year, and a typical settlement of a condominium association claim is not measured in thousands of dollars, but in millions of dollars.

A recent study revealed that more than half of all homeowner claims are about actual work performed in the building of the house and not about design, materials or maintenance. These complaints can create logistical headaches for builders and can lead to litigation that is expensive and tends to distract builders from their primary focus of building and selling homes. Express home warranties reduce the work, anxiety, and expense of these kinds of claims by spelling out the rights and remedies of the parties and by providing for arbitration, a quick and relatively inexpensive method for resolving disputes.

Arbitration provisions in express warranties provide that mutually agreed upon, neutral arbitrators hear the evidence from the parties and determine, without passion or prejudice for either side, who owes what to whom. Because most arbitration services have streamlined procedures, and because there are no juries for whom the lawyers must “dramatize” the case, arbitrations often result in less expense and reduced animosity between the parties.

In today's world, there is no reason why builders or homeowners should beware of dealing with each other after the settlement on a new home. If a builder provides his customer with an express warranty administered by a neutral third party, such as a new home builder warranty by RWC, both the builder and the homeowner can enjoy peace of mind because they have a clear and written description of how the home should perform and a quick, fair, and inexpensive process for resolving any disputes that might arise. All of RWC's warranty programs include out effective warranty resolution process which includes mediation and, if needed, formal arbitration.

If you need information on the procedures and/or rates to enroll ALL your building projects (remodeling, commercial, detached garages, condominiums, townhomes, etc.) with RWC to provide yourself with the most warranty protection available, contact your Account Executive at 800-247-1812, Ext 2149.

It takes many components to build a home, and as a builder, you have to make many decisions to make. The homes you build need to be of quality construction, attractive and offer inviting features to pull in buyers. Though not a physical characteristic such as a large kitchen island or crown molding, a new home warranty is an equally impressive detail that proves to be advantageous over and over again.

If you haven’t ever thought about offering a warranty on your homes or are wondering “What’s in it for me?”, Residential Warranty Company, LLC (RWC) has the answers.

1. Opens the Door:
Homeowners looking for assurance that they have picked a quality builder are more confident in their choice when the RWC warranty comes with their home. And RWC’s approval by FHA and VA can assist you with your sales and help eliminate inspections and facilitate settlements.

2. Levels the Playing Field
Customer service can be a tricky issue. Homebuyers today can be demanding and unfortunately, too often unreasonable. Yet your reputation and future referrals often hang in the balance. You can provide an implied warranty (increase your exposure) and take a chance. Or you can provide the RWC written warranty (limit exposure) and enjoy its benefits. Specific warranty standards help you manage customer service problems and reduce costs. The RWC warranty puts “reason” back into the equation and lets you provide fair customer service. And when disputes arise - as they certainly will - RWC offers effective mediation and binding arbitration.

3. Marketing Tool
Hammers...saws...nails...it takes lots of tools to build a house. It also takes lots of tools to build a business and RWC provides you with some great marketing tools. Buyers today want choices and RWC offers more choices in warranty plans than any other warranty company. Convincing a buyer that you have what he wants or needs is the surest way to a sale. We want to help you convince that buyer. Not only does RWC offer a 10 year new home warranty, but a variety of other warranties are available as well. Other options include remodeling warranties, detached garage, building systems, HUD-code warranties, and customized state warranties... just to name a few. See our entire menu of choices here.

Don’t hesitate ~ RWC is a great addition to your toolbox! Talk to an RWC Account Executive today about the benefits of being an RWC Member or click here to get a warranty quote.

MORE PROSPECTS = MORE POTENTIAL BUYERS = MORE HOMES SOLD

As the saying goes, you have to spend money to make money. Of course, everyone wants the promise of a great return-on-investment (ROI) on home renovations, but not all projects will yield a lofty payout. Decisions today can make or break a sale years down the road. So how does one choose which projects to tackle? Real estate guru Homeadvisor.com states these are the top five remodeling projects that will give homeowners the best bang for their buck:

FIBERGLASS INSULATION: 107.7% ROI: New insulation isn't exactly #1 on a home owner's to-do list, but those puffy sheets of energy efficiency will warm wallets with long-lasting savings. Insulation may not be pretty to look at, but it saves money and improves comfort.

ENTRY DOOR REPLACEMENT: 90.7% ROI: Secure and attractive! A quality steel door is a great choice for a home upgrade, plus it provides extra security and prevents unwanted drafts.

MANUFACTURED STONE VENEER: 89.4% ROI: Cheaper than natural options, engineered stone siding will give a home the revival it deserves while keeping the budget in mind. And as a bonus, today's fabricated products look just like the real thing! Natural stone also tends to put stress on the frame and foundation, so it's a win-win for this lighter alternative.

GARAGE DOOR REPLACEMENT: 85% ROI: Not only an aesthetic renovation, replacing the garage door also serves other purposes such as improved security and energy efficiency. A fresh design will surely give the home's exterior a boost in curb appeal.

MINOR KITCHEN REMODEL: 80.2% ROI: Small kitchen remodels ranging from $5,000 to $25,000 boasts a favorable return. Kitchens tend to be the hub of the home, so it only makes sense to make it work in your favor. Whether simple changes or reflowing the layout -- improving the design and usability of the space will pack a punch.

While much of the country is experiencing a healthy resurgence in home building, what is also going strong is the market for additions and renovations. For many reasons, today’s homeowners are still very likely to consider remodeling their home. For those handymen and women that are up to the challenge, tackling home improvement projects on their own can be a very rewarding experience. On the other hand, for many average Americans, DIY isn’t an acronym on their resume. Whether it’s an expanding family that needs more space or a frightfully outdated avocado green kitchen that begs for a facelift, homeowners will be scouting out professionals to get the job done.

According to economists, the current demand for home-improvement is healthy. Per the latest Remodeling Index, remodeling activity nationwide has continued to grow and is projected to keep rising. Demographics tend to play a big role in future prosperity. As baby boomers retire, the likelihood of first floor bedrooms and bathrooms or wider doorways and hallways become a reality. On the other end of the spectrum, housing affordability may sway millennials’ decision to purchase older existing homes that will command renovations. And lest we forget Mother Nature. In the wake of the tragic flooding and hurricane-ravaged areas, countless homes have been compromised. It may be too early to tell what type of impact these storms will have on the marketplace, but rebuilding and renovating will not be a piece of cake.

How does your business fit into this niche? If you’ve been focusing solely on new home construction and haven’t given much thought to remodeling, perhaps now is the time to investigate. Could it be that you are in a position to aid in the recovery of storm-affected areas? Or simply think forward to January or February. For half of the country, the cold, winter months are right around the corner and new construction may wane. Several home improvement projects may be just the thing to fill in the gaps.

Ready to kick it up a notch? Why not check out the RWC Remodeler Warranty? Having a written warranty effectively reduces misunderstandings that can result from a verbal agreement and a handshake with clients. With RWC’s insurance backed protection, homeowners can be confident that you are a top-notch craftsman and that their remodeling project is a worthy investment.

Did you know that allergies are the sixth leading cause of chronic illness in the United States? In fact, more than 50 million Americans suffer from allergies each year; and asthma affects more than 25 million. How do you, as a builder, tackle the respiratory issue from the ground up? Clean "healthy" homes are becoming mainstream and it is where homebuyers are turning in order to combat some of these problems.

The urge for wellness is compelling, however, building a healthy home can be a catch 22. While trying to prevent outdoor pollution and pollen from sneaking inside due to drafts and leaks, a home that is too airtight can actually be more tainted. Energy-efficient, well-sealed homes can trap chemicals and other irritants.

There are several factors to contemplate when trying to find that perfect balance of air quality. If healthy building standards are important to your buyers, consider these points when strategizing materials, schedules, and budgets.

• Conduct third-party certified air-quality tests to assess the particulates, then improve upon those numbers.

• Provide balanced ventilation to distribute and filter air properly. By keeping air changes to a minimum, drafty corners of homes will stay free of dust and will ensure fresh air is circulated throughout the home.

• Carbon monoxide is odorless and fatal, so it’s essential to install CO2 detectors on every floor.

• To decrease the problems from chemicals being emitted from new building materials, use as many natural products as possible. For example, select cabinets made of real wood or choose solid surface kitchen countertops such as slate, granite, or marble. This eliminates the adhesives associated with laminates.

• Taking the proper precautions to prevent mold growth is a no-brainer. Exterior insulation will warm the exterior sheathing so that the inside face of the sheathing does not become a condensing surface. Condensation in the walls means moisture which may lead to structural issues in the future. It’s also important to properly flash exterior penetrations, windows, and the roof to move water away from the home. Once water finds its way in, the home is no longer truly healthy.

• And last but not least, take pride in your work and keep a clean worksite. Clients want transparency, so by snapping a few photos of wall cavities that are free of sawdust and dirt reinforces your integrity and commitment to a healthy home.

Let’s talk about you. Do you build at least 20 homes per year? Or do you build at least $2 million in sales volume?

If you can answer yes to either question, have you considered joining our exclusive Incentive program?

The Incentive program is a great way for qualifying Members to effectively reduce their overall warranty costs by maintaining a high level of quality construction and customer service. Members receive “cash” back for a good claims record.

The idea behind the program is that if you have a good track record regarding claims issues for the 1st 5 years of your home enrollments, then the warranty company lets you “cash in” during the 2nd 5 years and earn back some of those premium dollars.

Both you and the warranty company chip in an initial minimum deposit to open up an Incentive account. Every time you enroll a home while in the Incentive program, the warranty company redirects a portion of the premium you’ve paid us into an account. As homes are enrolled, the fund grows. If you have a claim or hard-cost expenses (think Engineer’s structural inspection or geotechnical soils test) relating to a claim, we use this fund first – because those were insurance premium dollars that were being set aside rather than being paid to the insurer. If you don’t have a claim, the fund just keeps on growing.

Then beginning in year 6 and continuing through year 10, you start to receive checks back from us based solely on your own claims experience. It’s like betting on your own track record that you won’t have serious major structural defects in your homes.

If you have claims, you haven’t lost anything because you’ve paid the exact same rate that you were paying before joining the Incentive program. If you don’t have claims, you “cash in” and stand to get back up to 15% of your premium dollars.

After the first year, we’ll even waive your annual registration fee of $295 for every year that you participate in the program. That saves $1180 for your bottom line over the first 5 years even if you never get one penny back in distributions. It’s pretty much a win-win proposition.

So again I say, let’s talk about you. Can we help you cash in? Call us today at 800-247-1812, Ext 2149 for a free, no obligation illustration based on your company’s numbers and let’s see if we can help you benefit a little more from your good customer service.

Ah, fall is the air. Are you ready for brilliantly colored leaves, pumpkin flavored treats, apple cider, or, ARE YOU READY FOR SOME FOOTBALL? George Will once said, “Football combines the worst two things about America: violence punctuated by committee meetings”. What that means is that for the next five months many Americans who tune in to NFL games will be watching a lot of TV but, in actuality, very little football. Several studies including one by the Wall Street Journal have calculated that although an NFL game lasts about 3 hours and 12 minutes there are only a mere 11 minutes of actual play time that takes place. Why is that? One big culprit is the rules. The paperback version of the NFL rulebook is close to 300 pages in length and filled with rules and regulations that address almost every possible scenario that could take place during a game. And while the rules may seem excessive and overbearing, they serve to ensure the uniformity, integrity, and safety of the game and its players.

Rules impact nearly every aspect of our lives. We can’t get away from them, nor should we. There are rules for governance, conduct, mathematics, grammar, driving, even cooking and the list goes on and on. It is fair to say that without rules there would be anarchy. Rules provide a society with structure and accountability. As a builder or manufacturer, you too are subject to a unique set of rules that address every aspect of your homebuilding from development through settlement. And, if the rules aren’t followed, there can be big problems. Without proper site preparation, foundations can fail. Without proper flashing, homes will leak. Without proper placement of beams, loads won’t be supported. Without proper spacing between joists, floors will sag. And this list too goes on and on.

The good news is that if you are an RWC, HOME of Texas and/or MHWC member builder, only the best of the best are accepted into their program…builders/manufacturers that follow the rules. Your homebuyers can be assured that you have met the company's high standards of quality workmanship, financial stability, and ethical customer dealings. And, then there’s the rulebook…The Limited Warranty Agreement. Your homeowners are given a set of rules, in writing, that explains what’s acceptable, what’s not and what steps to follow. What a great way to show them your integrity and how much you care about the product you deliver. Vince Lombardi once said, “Perfection is not attainable, but if we chase perfection, we can catch excellence”.

Typically home buyers have the choice of two types of homes on the market: resale or new. According to NAHB, home buyers planning to buy (or build) a brand-new house or condo often cite energy efficiency, an open floor plan, a warranty, and being able to select specific items such as appliances, types of flooring, and colors schemes as factors driving their choice.

Let’s talk about that one intangible product homeowners want that isn’t used or seen on a daily basis - a warranty. Friends and family may admire the great room’s high ceilings or ooh and ahh over the gourmet stove, but that doesn’t make a warranty any less attractive. In the event that a home would develop a Defect, a homeowner will be grateful that their Builder was savvy enough to protect their home with a warranty. The average cost to repair a major structural failure exceeds $30,000. Having a written and insured warranty in place on the home means that warranted structural components will be repaired without causing the homeowner serious financial hardship. Now that kind of peace-of-mind is truly priceless.

The numerous advantages of having a warranty on a newly built home simply go beyond words on paper. It's a state of mind -- a feeling of security and comfort. In fact, a new home warranty from Residential Warranty Company, LLC (RWC) is one of the least expensive, longest lasting products a builder can purchase for the homes they build. It brings incredible value to the table not only for the builder and the initial sale but subsequent resale value as well.

With over 3 million homes warranted and 35+ years’ experience under our belt, RWC and affiliates have established itself as a rock solid leader in home protection and risk management. So we ask, besides your standard 10-year warranty, how else can RWC help you and your buyers?

Remodeling? There's a warranty for that. Building a modular or log home or working on a commercial project? We have that covered, too. Or maybe you’re looking for something a little more customized for the state you build in? We’ve got an exclusive for you! RWC’s Customized State Warranty (CSW) Program is the most unique and specialized warranty program in the industry. Each individual state warranty is crafted to meet that state’s statutes regarding new home warranties. Also available are free training session for your staff, free marketing materials, and various commercial lines of insurance including general liability, builder’s risk and contractor’s equipment exclusively for members through the RWC Insurance Advantage.

Whether you are brand new to RWC or a longtime member, know that we are here to help you provide the peace of mind that homeowners crave. Be sure to take full advantage of the numerous warranty options and services.  Don’t miss this opportunity to give your buyers the best house warming gift yet!

A simple number can really give you perspective. Perhaps you were on the fence about doing more remodeling? Or are trying to brainstorm ideas for a fresh take on the homes you build? Consider these numbers and be inspired to try that new kitchen design or implement features in your homes for the aging population, for example. ...Or simple impress your colleagues with some fun industry facts!

3.5 PERCENT
Percentage of current housing stock that offers all three of these features to support independent living for an aging population: zero-step entrances, single-floor living, and wide halls and doorways.

1901 SQUARE FEET
Average U.S. home size, which is nearly 30% larger than European homes, but smaller than the Australian average of 2032 sq. ft.

$3.1 BILLION
Size of the kitchen and bath remodeling industry.

60 PERCENT
The percentage of contractors that said the number one way to drive up costs is when homeowners ask for changes after a project begins. These changes increase the cost by an average of 10 percent.