Current Members
Here, builders will find all the paperwork needed as well as free marketing materials to help you stand out as a superior builder. These tools are designed to ensure your experience with RWC is hassle-free and that your buyers fully understand that they are in excellent hands.
Free Marketing Materials & Downloads
Free Marketing Materials
800-247-1812, ext. 2459
Download Our Logo & Social Media Graphics
RWC also has ready to use graphics designed specifically for you to post on social media. You can easily download the art to share on your favorite social media channels.
Frequently Asked QuesTions
Q: How do I get a password to access RWC Warranty Express?
A: Contact our Member Services Dept. for your password. Once you have the password, access RWC Warranty Express through this website. The link to login is located in the top right corner of the website.
Q: I’m closing in half an hour and I forgot to enroll a home. Is it possible to get a warranty in time for closing?
A: Yes. As long as you have a password, you can enroll a home through RWC Warranty Express at any time.
Q: I enrolled a home but lost the documents. What do I do?
A: If the home was enrolled through Warranty Express, login and go to Order History. Under View PDF, you may either reprint what you need or have the whole email resent with all the documents. If you have not enrolled the home through Warranty Express, call us for another copy.
Q: How do I update my email address or password on Warranty Express?
A: Go to Account Settings to edit your information.
Q: What do I do if I’m having problems with Warranty Express?
A: You may use the Support Form located on the login screen to describe any problems you encounter.
Q: How do I know my Title Company is sending in the completed Application for Enrollment form and payment in order for RWC to validate coverage?
A: Go to Reports to view the homes you have open and closed in your account at any time.
Q: I need a HUD Acceptance Letter. What do I do?
A: Go to Order History under Edit to print acceptance letters. If manually enrolled, contact the Member Services Dept. at 800-247-1812.
Q: My Homeowner never received their validation sticker. What do I do?
A: Have your homeowner contact the Member Services Department at 800-247-1812 to request a duplicate sticker. If the home was enrolled after 10/01/14, the homeowner may be able to confirm coverage online.
Q: Is the Warranty Transferable?
A: Yes, the Limited Warranty automatically transfers to subsequent buyers throughout the warranty term. There are no fees to pay or forms to complete. Please note that in the case of a foreclosure, the warranty may be voided.
Q: Can the Warranty be extended?
A: No.
Q: Can I make changes to the Application for Enrollment form?
A: No. The Application for Enrollment is a legal document. Contact us for a corrected form.
Q: How do I renew my builders home warranty membership?
A: Renew your memberships through Warranty Express. You will be notified once your renewal package is ready online. Login to Warranty Express through this website to complete the process.
Q: How do I order marketing materials?
A: Call 800-247-1812 ext.2459 or email info@rwcwarranty.com.
Q: I would like to add the RWC logo to my website. How do I obtain the artwork?
A: You can grab the RWC logo, as well as other logos, social media graphics, etc, from our Marketing Materials.
Q: When does RWC schedule an inspection?
A: As the administrator, RWC may perform an inspection when the Insurer is the Warrantor under the terms of the Limited Warranty. RWC also reserves its right to perform an inspection at any time following the receipt of proper notice of the Homeowner’s request for warranty performance.
Q: What is involved in resolving a claim or issue with the home?
A: The first step is Mediation. We know that, in the majority of cases, the root of many disputes is the lack of communication between a Builder and a Homeowner. Sometimes, all it takes to get an issue resolved is someone to take on the role of mediator and assist the others in coming to a fair and reasonable agreement, based on the warranty standards provided. Prior to heading to formal arbitration or costly litigation, RWC does its best to mediate disputes between Members and Homeowners. Mediation is an informal process involving the Builder, the Homeowner, and the Warranty Company during the builder’s term of responsibility. There is no charge to either side during this initial process. If a resolution is not reached during mediation, the next step is arbitration, a formal process conducted by an independent, neutral arbitrator to resolve disputes. RWC uses arbitrators experienced in arbitrating residential construction matters. Unless prohibited by law, the decision of the arbitrator under our programs is binding on all parties. The fee for the arbitration is paid initially by the Homeowner, however, the arbitrator makes the final decision on which party is responsible for the fee. The resolution process for NJ & NY is significantly different due to state statutes. Refer to the procedures outlined in each state’s warranty document or contact the Warranty Resolution department for details.